Frequently Asked Questions

{site} is a premium audio-first English learning platform designed for non-native speakers. Our courses are tailored specifically for learners whose native language is Chinese, Spanish, or French — focusing on the pronunciation patterns, grammar challenges, and vocabulary gaps most relevant to each background.

Our platform works in any modern web browser (Chrome, Firefox, Safari, Edge). No downloads or plugins are required. Audio lessons use standard HTML5 audio, so any device that can play audio in a browser will work — including smartphones and tablets.

No. Our courses are suitable for a range of levels from elementary to upper-intermediate. Each course is structured progressively, so you can start from the beginning or jump in where relevant to your current level.

Each course includes 150+ structured audio lessons, pronunciation drills, real-world dialogue exercises, vocabulary modules, and business English content. Lessons are short (10–20 minutes) and designed to fit into a busy schedule.

Yes. The platform is fully mobile-responsive. You can listen to lessons, track your progress, and complete all activities directly from your smartphone browser without needing a separate app.

Your course access is lifetime. Once purchased, you can return to the material at any time, replay lessons, and benefit from any future content updates we add to the course at no extra charge.

Yes. Upon completing all lessons in a course, you will automatically receive a digital completion certificate. You can download and share it to showcase your achievement. Certificates are personalised with your name and course title.

Currently, lessons are streamed through the platform and are not available for direct download. You will need an internet connection to access course content.

We accept all major credit and debit cards (Visa, Mastercard, American Express) via Stripe. Depending on availability, PayPal may also be offered at checkout. All transactions are secured with SSL encryption.

Yes. Card details are processed directly by Stripe, a PCI-DSS Level 1 certified payment processor. We never store your card number or CVV on our servers.

All course purchases are final and non-refundable. We encourage you to review the course details carefully before purchasing. If you experience a technical issue preventing access to your course, please contact our support team and we will resolve it promptly.

Yes, we run occasional promotions. If you have a discount code, you can enter it at checkout to apply the discount before payment. Check our homepage or subscribe to our newsletter to stay informed of offers.

On the login page, click "Forgot password?" and enter your registered email address. You will receive a password reset link valid for 1 hour. If you don't receive the email, check your spam folder.

Yes. After logging in, visit My Account from the navigation menu. You can update your first name, last name, and email address there.

No. Accounts are for individual use only. Each learner must have their own account. Sharing accounts violates our Terms of Service and may result in account suspension.

To request account deletion, please submit a support ticket. We will process the deletion within 30 days and confirm by email. Note that course purchases and related transaction records may be retained for legal compliance.

Logged-in users can submit a support ticket through the Support page. Our team typically responds within 1–2 business days. You can also use the Feedback form for general comments or suggestions.

First, check that your browser and device volume are not muted. Try refreshing the page. If the issue persists, try a different browser (Chrome or Firefox recommended). If audio still doesn't play, please submit a support ticket with details of your device and browser version.